This privacy statement was last updated on March 21, 2024 and applies to citizens and legal permanent residents of South Africa.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.crest-approved.org. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data
• Gender
• Education information
• Professional or employment-related information
• Medical information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

Upon termination of the service we may retain this data for the following period: 15 Years (Maximum).

1.2 Registering an account

For this purpose we use the following data:

• Account name or alias
• An email address
• Professional or employment-related information

Retention period

Upon termination of the service we may retain this data for the following period: 15 Years (Maximum).

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data
• Gender
• Education information
• Professional or employment-related information
• Medical information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

Upon termination of the service we may retain this data for the following period: 15 Years (Maximum).

1.4 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP address
• Geolocation data
• Gender

Retention period

Upon termination of the service we may retain this data for the following period: 15 Years (Maximum).

2. What if you don’t provide us with your personal information?

If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share this data with operators and with other third parties for which consent must be obtained.

Name: Global regulators as applicable
Country: Global
Purpose: to fulfil contractual obligations or because we have been asked to do something for them

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

5. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.Google may not use the data for any other Google services.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:[email protected]

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

CREST (International)
Seven Stars House, 1 Wheler Road, Coventry, West Midlands, CV3 4LB, UK
United Kingdom
Website: https://www.crest-approved.org
Email: gro.devorppa-tserc@ycavirp
Phone number: 020 3058 3122

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Head of Governance and Legal
Seven Stars House, 1 Wheler Road, Coventry, West Midlands, CV3 4LB, UK

Annex

Ultimate Member

What personal data we collect and why we collect it

Forms

Ultimate Member provides you with forms for user registration, login and profiles.

Via these forms you are collecting personal data from your users.

You should include in your privacy policy what personal data is captured when someone submits/fills in one of the forms, why you collect it and what you do with this data and how long you keep it.

How long we retain your data

Registered user information is retained in your website’s database indefinitely.

Data can be exported or removed upon users request via the existing WordPress data exporter or eraser.

If syncing data to a 3rd party service (e.g Mailchimp via our MailChimp extension), data is retained there until unsubscribed or deleted.

Where we send your data

Ultimate Member does not send any user data outside of your site by default.

If you have extended the functionality of the plugin (e.g sending registered user data to MailChimp via our MailChimp extension, this user info may be passed to these external services. These services may be located abroad and outwith the EU.

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Statement.

Annual Members Survey 2024 – Prize draw competition rules (March 2024)

CREST International launched its Annual Member Survey 2024 at 9am on Thursday 21 March 2024.

As part of this, we launched a Prize Draw. The rules of the draw are set out and available at the link below.

View the prize draw competition rules