Proving the Value of Your SOC: Why Metrics Matter More Than Ever

In today’s cybersecurity landscape, organisations are investing heavily in Managed Security Operations Centres (SOCs), but are they getting the return they expect?

Effectiveness in threat detection is critical. But just as important is the ability to measure that effectiveness, to show improvement, reduce false positives, and ultimately demonstrate value. That’s exactly what our latest whitepaper explores.

Why Measuring Matters

Without clear, consistent metrics, a SOC becomes a black box. Customers can’t see what’s working. SOC teams can’t spot performance bottlenecks. And business leaders are left wondering if the investment is worth it.

Done right, metrics can provide clarity. They give visibility into performance, show where to invest further effort, and help justify cybersecurity spending to the board.

But poorly chosen metrics – they can drive the wrong behaviours, like chasing low triage times at the expense of investigation quality.

The Metrics That Matter

Our whitepaper outlines a practical framework for measuring the effectiveness and ROI of a managed SOC, including:

• Mean Time to Assignment (MTTA)
  How quickly are incidents picked up after detection?
• Mean Time to Triage (MTTT)
  How efficiently can analysts assess whether a threat is real?
• Mean Time to Closure (MTTC)
  How long does it take to fully resolve and close an incident, and where are the delays?
• Incident Escalation Rates
  Are incidents being resolved independently, or constantly handed back to the customer?
• False Positives vs Real Threats
  Is your SOC spending its time on noise or true risk?

Each metric is explored in depth, not just what to measure, but why it matters, how it can be improved, and what it says about the maturity of your SOC.

What You’ll Learn

Whether you’re leading a security team, managing a third-party SOC provider, or operating a SOC internally, this whitepaper will help you:

• Track and benchmark key performance indicators
• Identify opportunities to reduce manual effort and increase automation
• Prove the value of your SOC to non-technical stakeholders
• Strengthen your security posture over time

Get the Full Picture

Want to know which metrics are worth tracking and how to use them to drive performance?

Download the full whitepaper here – https://www.crest-approved.org/wp-content/uploads/2025/06/Measuring-Effectiveness-and-Return-on-Investment-of-a-Managed-SOC-Service.pdf